DSL - Troubleshooting
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If experiencing issues with DSL service, please do the following:
The following actions and tests are only valid when an unknown problem exists
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- Reboot your Actiontec modem by turning off the power switch, located in the back of the modem
- Once all lights are off, wait 30 seconds and turn modem back on. Wait up to 5 minutes while the modem attempts to train
back up
- The first four lights should be solid green
- If any of the first four (4) lights are off, red or flashing, please contact Technical Support toll-free at (866) 692-0718; or
at (541) 858-4192 in southern Oregon
- Once first four lights are solid green, run a speed test to verify DSL is
operating as expected for service level. Choose the nearest location to begin the test. Once completed, the maximum download and
maximum upload results will display.
NOTE:
Contact Technical Support if DSL service still not functioning as expected. Please communicate the results of the speed test to
our Support staff member.
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