DSL Terms of Service Agreement |
SureWire Internet is a privately owned company based in Medford, Oregon. By accessing and using
our service(s), you agree to be bound by all restrictions, terms and conditions of service(s) set
forth in this document. In the event of any violation of restrictions, terms or conditions of
service, SureWire Internet reserves the right to immediately suspend and/or terminate your account
without notice.
SureWire Internet agrees to provide you, the User, with the following service(s) as contracted:
- DSL connection
- Email address(es)
- Spam filtering
- Anti-virus filtering
- Newsgroups access
- Personal web space with FTP access
- 25 dialup hours as a backup in case there is an unforeseen disruption in DSL service
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The Terms of Service in this Agreement (the "Agreement") are entered into by and between the
subscriber ("you," "your" or "Subscriber") and SureWire Internet ("SureWire Internet," "us" or "we")
. You are deemed to have accepted this Agreement upon the earliest of: (a) your submission of an
order; (b) your accepting the terms and conditions electronically during the ordering process; or
(c) your use of the Service (as defined herein). This Agreement includes the terms set forth herein,
the Acceptable Use Policy, the Privacy Policy, and all other materials specifically referenced in
this Agreement, all of which are incorporated by reference herein. This Agreement sets forth the
terms and conditions under which you agree to use the Service.
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| Electronic Billing |
SureWire Internet sends billing statements to the email address associated with your
account. Each emailed statement will include a link to pay online if Subscriber so chooses via our
secured server. Effective June 1, 2009, all statements will be
sent via email.
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| Service |
SureWire Internet will provide you with dedicated access to the Internet, subject to the
terms and conditions set forth herein (the "Service"). Speeds on the various plans will vary depending
on many factors, including but not limited to distance from the local service provider’s central
office, internet congestion, upload and download speed of your destination server. Service is provided
in conjunction with a circuit provider, which may be your local phone company. The circuit provider
retains the right to cancel the service before or after installation at their sole discretion at any
time. Although pre-qualification provides a good measure of certainty regarding service availability,
it is not a guarantee of service. We recommend waiting until service is installed and tested for a few
weeks before assuming that service will be available and of good quality.
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| Providers |
The application of certain terms herein vary depending on whether the phone line or
circuit for a Subscriber is AT&T (an “AT&T Subscriber”), Verizon (a “Verizon
Subscriber”), or Covad (a “Covad Subscriber”). SureWire Internet breaks out each
phone line or circuit for a Subscriber by Networks. A Subscriber in “Network 1” or
“Network 2” is aa AT&T Subscriber, a Subscriber in “Network 3” is a
Verizon Subscriber, and a Subscriber in “Network 4” is a Covad Subscriber, and a
Subscriber in "Network 6" is a Qwest/SBC/Bell South Subscriber.
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| Subscriber Information |
You acknowledge that you are eighteen (18) years of age or older, and you agree that you
have the legal authority to enter into this Agreement and affirm that the information you supply to us
is correct and complete. You understand that SureWire Internet relies on the information you supply
and that providing false or incorrect information may result in Service delays or the suspension or
termination of your Service. You agree to promptly notify SureWire Internet whenever your personal or
billing information changes, including without limitation, your name, address, telephone number, and
credit card number and expiration date, if applicable.
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| General Pricing and Fees |
SureWire Internet’s prices are shown in the Pricing Schedule and you will be charged
based on the Plan and Options you select during the ordering process. A Subscriber who selects a
"Month to Month" Plan (a "Monthly Subscriber") will pay the monthly price(s) listed on the Pricing
Schedule corresponding to the Plan and Options chosen by such Monthly Subscriber at the time of order.
However, such monthly prices are subject at any time to increase to SureWire Internet’s then
current prices. A Subscriber who selects a "1 Year Contract" Plan (an "Annual Subscriber") will pay
the monthly price(s) listed on the Pricing Schedule corresponding to the Plan and Options chosen by
such Annual Subscriber at the time of order. Such monthly prices for Annual Subscribers are guaranteed
for the initial twelve (12) month Term. Following the initial twelve (12) month Term, an Annual
Subscriber will automatically become a Monthly Subscriber and will pay SureWire Internet’s then
current prices, subject to increase as described above, unless such Subscriber registers for a new "1
Year Contract" Plan at such time, to the extent available. An Annual Subscriber may upgrade or
downgrade their DSL Service to a different speed plan during their initial (12) month Term. Any such
Annual Subscriber so upgrading or downgrading may, at the time of upgrade or downgrade, select either
(a) a "Month to Month" rate, in which case such Subscriber shall continue to be subject to all of the
terms and conditions of this Agreement for the remainder of such Subscriber’s initial twelve
(12) month Term and following such initial Term, such Subscriber will automatically become a Monthly
Subscriber and will pay SureWire Internet’s then current prices, subject to increase as
described above, unless such Subscriber registers for a new "1 Year Contract" Plan at such time, to
the extent available or (b) a "1 Year Contract" Plan, in which case such Subscriber’s initial
twelve (12) month Term shall restart on the date of such upgrade, provided that such Subscriber shall
continue to be subject to all of the terms and conditions of this Agreement for the period prior to
such upgrade or downgrade. In addition to regular fees set forth in the Pricing Schedule, you agree
to pay all other charges, including but not limited to applicable taxes, network usage and surcharges,
including charges imposed against SureWire Internet by third party providers that it passes on to you.
The taxes and surcharges may vary on a monthly basis; any variations will be reflected in your monthly
charge. The current Supplier Surcharge Recovery is one dollar and ninety-three cents ($1.93) for all
clients. Texas Residents are also subject to an Internet Tax on all monthly services of eight and
three-tenths percent (8.3%) after the first twenty-five dollars ($25.00). When possible, SureWire
Internet will break out such charges on the monthly invoice. You may change your plan speed at any
time. A fifty dollar ($50.00) downgrade fee will apply to any AT&T Subscriber, Verizon Subscriber, or
Qwest Subscriber who downgrades their speed. A ninety-nine dollar ($99.00) fee will apply to any Covad
Subscriber who upgrades or downgrades their speed. A fifty dollar ($50.00) fee will apply to any
Subscriber who switches from a Static IP to a Dynamic IP. Promotional packages are only available to
first time SureWire Internet Subscribers.
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| Setup and Activation Fees |
Upon entering into this Agreement, a non-refundable setup fee may apply to Monthly
Subscribers in addition to a non-refundable activation fee of one hundred dollars
($100.00).
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| Payment, Late Fees and Other Charges |
There is a 30-day money back guarantee for any Services unless specifically written in a
special one time promotion. There are no pro-rated refunds for unused time. Unless otherwise stated in
the Pricing Schedule, SureWire Internet will invoice Subscribers monthly. Invoices will be on a full
calendar month basis. New Subscribers who enter into this Agreement after the first day of any month
will be billed on a pro-rated basis for their first month of Service and thereafter on a full calendar
month basis. Subscribers agree to pay within twenty (20) days from receipt of an invoice. If a
Subscriber does not pay an invoice within such twenty (20) day period, SureWire Internet may deny,
discontinue or otherwise suspend such Subscriber’s Service until full payment is received.
Subscribers are responsible for paying monthly contracted subscription fees while Services are
suspended due to
non-payment. All accounts suspended for non-payment are subject to a ten dollar ($10.00) disconnect
fee. Suspended accounts will be reactivated once all deliquent charges are paid. Subscribers are
responsible for any disputed charges beyond sixty (60) days from the date of the charge. Any account
which goes into collection status will be transferred to a collection agency and incur a thirty-five
percent (35%) processing fee and all other applicable fees and charges. Subscribers must pay a
twenty-five dollar ($25.00) service charge on all returned checks. Past due accounts will accrue
interest at the rate of 21%.
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| Equipment |
SureWire Internet will provide free use of a modem (California use tax is required in
California). Subscriber must return to SureWire Internet the complete modem kit in a useable condition
at Subscriber’s expense within thirty (30) days of termination of the Service, whether
terminated by Subscriber or SureWire Internet. Subscriber must pay ninety-nine dollars and ninety
cents ($99.90) plus applicable taxes to purchase any modem Subscriber does not return to SureWire
Internet in working condition within such thirty (30) day period. Failure to return modem in working
condition or to pay the purchase fee will lead to account being turned over for collections, including
all applicable deliquency fees.
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| Software |
In connection with our provision of the Service, we may provide to you, via download, CD,
other media, or other delivery method, the use of certain software which is owned by SureWire Internet
or its third party licensors, providers and suppliers, and which may be provided free or for a fee,
including client and/or network security software (the "Software"). We reserve the right to update or
change the Software from time to time and you agree to cooperate in performing such steps as may be
necessary to install any updates or upgrades to the Software. You may use the Software only as part of
or for use with the Service and for no other purpose. The Software may be accompanied by an end user
license agreement from SureWire Internet or a third party. Your use of the Software is governed by the
terms of that license agreement and by this Agreement, where applicable. You may not install or use
any Software that is accompanied by or includes an end user license agreement unless you first agree
to the terms and conditions of the end user license agreement.
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| Terms |
This Agreement is effective upon Subscriber’s acceptance as provided above and shall
continue until terminated by Subscriber or SureWire Internet pursuant to this Agreement. Each Monthly
Subscriber is on automatically renewing monthly terms beginning on the first day of each calendar
month (or, for the first monthly term, the full or partial month beginning with Subscriber’s
acceptance as provided above). An Annual Subscriber is on a twelve (12) month term beginning on the
day such Subscriber accepts the terms of this Agreement as provided above. An Annual Subscriber who
upgrades or downgrades to a "Month to Month" rate during their initial twelve (12) month Term pursuant
to section 4, shall continue to be on the same twelve (12) month Term. An Annual Subscriber who
upgrades or downgrades to a "1 Year Contract" Plan during their initial twelve (12) month Term
pursuant to section 4, shall begin a new initial twelve (12) month Term on the date of such upgrade.
Following the initial twelve (12) month Term, an Annual Subscriber will automatically become a Monthly
Subscriber.
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| Termination by Subscriber |
Subscriber may terminate this Agreement at any time for any reason by providing SureWire
Internet with a thirty (30) day written notice in the form of a valid written termination
request and paying all fees and other charges accrued or otherwise payable under the terms of this
Agreement. Such thirty (30) day period begins on the date on which SureWire Internet receives
Subscriber’s valid written termination request. A Monthly Subscriber’s termination will be
effective on the later of (a) the end of last day of the calendar month during which such thirty (30)
day period ends (e.g., a valid written termination request received by SureWire Internet any time
during January will result in termination effective at the end of February) or (b) the end of last day
of the calendar month requested by the Monthly Subscriber. An Annual Subscriber’s termination,
if received by SureWire Internet at least thirty (30) days prior to the end of their twelve (12) month
term, will be effective at the end of such twelve (12) month term, unless such Annual Subscriber
requests an earlier date. Notwithstanding the foregoing provisions of this section 11, if SureWire
Internet receives a written termination request from a Subscriber, SureWire Internet may, in its sole
discretion, terminate this Agreement on a date earlier than the date otherwise prescribed by this
section 11. If this Agreement is terminated prior to the end of an Annual Subscriber’s twelve
(12) month term, such Annual Subscriber must pay, in addition to all fees and other charges accrued or
otherwise payable under the terms of this Agreement, an early termination fee in the amount of two
hundred and fifty dollars ($250.00) ("Early Termination Fee"). In the event an Annual Subscriber
terminates this Agreement prior to the end of their twelve (12) month term because of a
service-related problem not caused by the Subscriber that SureWire Internet has failed to cure after
what SureWire Internet determines in its sole discretion to be a reasonable amount of time based on
the circumstances, the Subscriber is entitled to a waiver of the Early Termination Fee. For such
waiver to apply, the reason for the waiver stated above must have occurred before termination and the
Subscriber must report such reason for termination to SureWire Internet in its valid written
termination request. SureWire Internet must in turn be given the opportunity to resolve the problem
and the Subscriber must be willing to troubleshoot with SureWire Internet as well as be available for
and authorize the dispatch of a network provider technician. SureWire Internet does not monitor
Subscriber accounts for activity, and absence of activity or cancellation of a Subscriber’s
telephone number will never constitute a termination request. A written termination request is valid
only if it includes your DSL phone number, main username, date you wish the service to be cancelled
and the reason for canceling and is submitted via email to billing@surewire.net.
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| Termination by SureWire Internet |
If, at SureWire Internet’s sole discretion, (a) a Subscriber is in breach of any of
the terms of this Agreement (including but not limited to the Acceptable Use Policy); (b) a
Subscriber’s use of the Service is prohibited by law or is disruptive to, adversely impacts or
causes a malfunction to the Service, SureWire Internet’s servers or other equipment, or the use
and enjoyment of other users; (c) a Subscriber acts in an abusive or menacing manner when dealing with
SureWire Internet’s technical support staff, customer service staff or any other SureWire
Internet employees or representatives; (d) SureWire Internet receives an order from a court to
terminate a Subscriber’s Service; or (e) SureWire Internet for any reason ceases to offer the
Service, then SureWire Internet at its sole election may terminate or suspend such Subscriber’s
Service immediately without notice. For a termination in accordance with this paragraph, Subscriber
remains liable for all unpaid fees and other charges accrued or otherwise payable under the terms of
this Agreement, including without limitation the Early Termination Fee and equipment charges set forth
herein, if applicable.
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| Terminated Subscriber |
SureWire Internet, in its sole discretion may refuse to accept a Subscriber’s
application for renewal or resubscription following a termination or suspension of such
Subscriber’s use of the Service. If a Subscriber’s Service is terminated for any reason,
such Subscriber, upon approval by SureWire Internet, may enter into a new Agreement and must pay a new
setup or activation fee as provided above. Upon the termination of a Subscriber’s use of the
Service, SureWire Internet has the right to immediately delete all data, files and other information
stored in or for the Subscriber’s account without further notice to the Subscriber.
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| Speed of Service |
Speed rate depends upon the Subscriber’s Plan and line capabilities (e.g., loop
length, line condition, gauge of copper wire and Phone Company provisioning). The maximum speed for
ADSL is stated under optimal conditions and may vary significantly. Speeds are subject to a 20%
overhead (e.g., 768k stated speed = 768k times 80% throughput = 614k actual speed). Minimum speeds are
offered for an AT&T Subscriber and are based on the package’s listed minimum speed minus 20%
overhead (e.g., 384-1500k/128-256k stated speed = 384k times 80% throughput = 307k actual speed.)
Actual speeds that fit the 80% of the minimum throughput criteria are considered acceptable. A
Verizon, Covad or Qwest Subscriber has no minimum speeds. All Services are provided on an AS IS basis
and throughput speeds are not guaranteed.
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| Easy ISP Change for AT&T Subscribers |
Completing the AT&T ISP change form authorizes AT&T to terminate DSL service with your
current Internet service provider and further authorizes AT&T to establish DSL service with SureWire
Internet. Opting to use the ISP change process will reduce or eliminate the amount of downtime that
you may experience when switching from your current Internet service provider to SureWire Internet.
Most Subscribers experience less than twenty four (24) hours of downtime during this process but
overall downtime can be between zero (0) and four (4) business days. You are responsible, and you hold
SureWire Internet harmless, for any and all early termination, cancellation or other fees, charges or
obligations resulting from your change of Internet service provider.
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| Installation |
Unless otherwise requested by the Subscriber, the first available installation date will
be provided. Any installation date provided to a Subscriber is only an estimate and is no way a
guaranteed installation date. Subscribers understand and agree that circumstances may arise which
delay a Subscribers estimated installation date and any such delay will not be considered a breach of
this Agreement by SureWire Internet. Payment for your initial month’s service (and if
applicable: setup fees, installation fees, and equipment) must be received prior to your turn-on date
in order for your setup instructions and IP information to be released to you. If your payment is not
received by your turn-on date, you will be responsible for the service fees even though your IP and
setup information has not been provided to you. A Subscriber’s computer must be equipped with an
Ethernet Network Interface (NIC) card for proper DSL operation. SureWire Internet does not include a
PCI NIC card as part of the modem package and will not be liable if/when customer's NIC card
has failed. Customer will be responsible for all charges whether or not service has been used.
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| Self-Installation |
Self-installation allows the Subscriber to install their DSL equipment. This option
provides service to the minimum point of entry ("MPOE") of your phone service. Your MPOE is normally
located outside your building. Inside wiring and inside wiring repair is not included with this
option. If inside wiring or inside wiring repair is required, you must contract with your circuit
provider or other professional for such work at your own cost. Faulty inside wiring is not grounds for
cancellation of your contract. Multi-line phones, phone systems, alarm system or special phone
configuration may require a professional installation or special multi-line phone filters. SureWire
Internet does not provide nor is responsible for any special equipment including but not limited to a
POTS splitter or multi-line phone filters. A required professional installation, need for special
equipment in order to establish a connection or an incompatible phone line or phone system is not
grounds for cancellation of your contract. A sixty dollar ($60.00) transfer fee will apply to any
AT&T or Verizon Subscriber and a one hundred dollar ($100.00) transfer fee will apply to any Covad
or Qwest Subscriber who must transfer their service to a standard phone line due to an incompatible
phone line or phone system.
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| Professional Installation |
Subscribers may request a Professional Installation for a one-time fee of two hundred
dollars ($200.00) in the case of an AT&T Subscriber, and one hundred forty-nine dollars ($149.00) in
the case of a Qwest Subscriber. The Professional Installation is provided by your local phone company
and includes setup of Subscriber’s DSL modem and inside wiring if needed. It does not include
installation of Subscriber’s network card or setup of Subscriber’s computer. Professional
Installations are not available to Verizon Subscribers. If a Verizon Subscriber requires a
Professional Installation it is the Subscriber’s responsibility to hire a third party technician.
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| Subscriber Supplied Modem |
If a Subscriber supplies their own modem, the Subscriber assumes the risk of service
incompatibility. Incompatible Subscriber modems or other Subscriber equipment shall not relieve
Subscribers from any of their obligations under this Agreement while troubleshooting defective or
incompatible equipment even if Subscriber’s Service is down during such periods of
troubleshooting.
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| Subscriber Premise Equipment |
The PPPoE connection will allow one computer to use your DSL connection. Static IP
accounts include a DSL bridge which can be used ahead of one computer or router provided by you.
SureWire Internet does not provide support for router(s). All packages include basic instructions and
support.
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| Technical Support |
SureWire Internet assumes that the Subscriber has a basic understanding of their computer.
SureWire Internet will not train you in basic computer skills (e.g., deleting files or creating
directories). Technical support is intended to facilitate the setup of your properly functioning
computer system for access to our services. Your computer must recognize your modem or network card,
and receive a dial tone or network link connectivity before any technical support will be dispensed.
Our technical support staff has no obligation to assist in installing and/or troubleshooting modems,
network cards, routers, complex network configurations or telephone lines, neither will we provide any
technical assistance or support for any third party Software. Customers in Oregon or Northern
California can contact our office at (866) 682-0718 for on-site technical support. A minimum service
fee per service trip is currently charged at $75, plus $75 per additional hour on-site in addition to
cost of parts/supplies used to resolve problem. SureWire Internet is not responsible for connection
problems due to a computer that is infected with viruses, spyware or malware. It is the
Subscriber’s responsibility to initiate and be available for technical support during SureWire
Internet’s hours of operation. If a Subscriber wishes to utilize SureWire Internet’s
technical support, the Subscriber must be available to help troubleshoot the connection or computer
setup. SureWire Internet does not provide nationwide on-site technical support. In some cases, phone
company technicians may be dispatched to troubleshoot the circuit with a Subscriber’s approval.
The Subscriber is solely responsible for all charges involved with dispatching a technician to
troubleshoot their line. For AT&T and Verizon Subscribers, charges are currently sixty dollars
($60.00) per visit or truck roll which includes one-half (1/2) hour of work and thirty-five dollars
($35.00) for each additional one-half (1/2) hour of work. For Covad Subscribers, charges are currently
($175.00) per visit which includes one-half (1/2) hour of work. For Qwest Subscribers, charges are
currently ($100.00) per visit which includes one-half (1/2) hour of work. All such charges are subject
to change with no prior notice. Subscriber understands and agrees that any such technician or other
person dispatched to troubleshoot Subscriber’s line may not be an employee or agent of SureWire
Internet. In these situations, SureWire Internet will not be liable for any damages, costs or
expenses relating to or arising from any acts, errors or omissions by any such technician or other
person.
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| Maintaining Current Telephone Service |
DSL service shares the Subscriber’s current telephone line and service. It is the
Subscriber’s sole responsibility to maintain the phone line and phone number of original
installation in continuous working order with the local phone company in order to receive the
Services. A Subscriber who disconnects telephone service remains responsible for monthly service fees,
Early Termination Fees and all other fees, charges and other obligations provided for in this
Agreement. A sixty dollar ($60.00) transfer fee will apply to any AT&T or Verizon Subscriber and a one
hundred dollar ($100.00) transfer fee will apply to any Covad or Qwest Subscriber who changes their
current telephone service. This includes but is not limited to change of phone number, change of phone
line or change of service location. A change in phone service will result in downtime while service is
reestablished.
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| IP Addresses |
Each Subscriber is allowed one (1) computer device per IP address. Upon expiration,
cancellation or termination of this Agreement, a Subscriber must relinquish any IP addresses or
address blocks assigned to them by SureWire Internet. SureWire Internet may choose to assign any
Subscriber a new IP address at any time.
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| Acceptable Use |
Subscriber agrees to use the DSL Service in accordance with SureWire Internet’s
acceptable use policy ("Acceptable Use Policy").
SureWire Internet reserves the right to make changes to the Acceptable Use Policy without notice.
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| Privacy Policy |
SureWire Internet will never share your personal information with another entity unless
compelled by law or as a required to conduct business. Please review our
Privacy Policy for further details.
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| Port Filtering |
A port 25 (outgoing mail) filter is applied to all Subscribers to prevent against spam
generated from our network. Subscribers who wish to have the filter removed in order to run a mail
server may do so by establishing a business account with SureWire Internet in additon to registering
at Open Port Request. By registering your mail
server with SureWire Internet, you are agreeing to the
terms and conditions for running mail server(s). In addition, SureWire Internet will periodically
scan port 25 over your DSL line to make sure your mail server is not an open relay. If SureWire
Internet finds an open relay on your mail server, the port 25 filter will be reinstated and you will
be notified by the contact email address entered above. SureWire Internet reserves the right to block
any port without prior notice to protect the network and its Subscribers from potential virus attacks
spreading over a certain port.
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| Warranties and Limitations of Liability |
YOU ACKNOWLEDGE AND AGREE THAT THE SERVICE, EQUIPMENT AND SOFTWARE SUPPLIED HEREUNDER IS
PROVIDED ON AN "AS IS" OR "AS AVAILABLE" BASIS, WITH ALL FAULTS. EXCEPT AS OTHERWISE SPECIFICALLY SET
FORTH IN THIS AGREEMENT AND AS OTHERWISE SPECIFICALLY SET FORTH IN ANY MANUFACTURER WARRANTY FOR ANY
SOFTWARE OR EQUIPMENT PROVIDED BY SureWire Internet (BUT ONLY IF SUCH WARRANTY IS INCLUDED WITH SUCH
SOFTWARE OR EQUIPMENT). SureWire Internet (AND ITS OFFICERS, EMPLOYEES, PARENT, SUBSIDIARIES, AND
AFFILIATES), ITS THIRD PARTY LICENSORS, PROVIDERS AND SUPPLIERS DISCLAIM ANY AND ALL WARRANTIES FOR
THE SERVICE, SOFTWARE AND EQUIPMENT WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE
IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ACCURACY,
NON-INFRINGEMENT, NON-INTERFERENCE, TITLE, COMPATIBILITY OF COMPUTER SYSTEMS, INTEGRATION, AND THOSE
ARISING FROM COURSE OF DEALING, COURSE OF TRADE, OR ARISING UNDER STATUTE. NO ADVICE OR INFORMATION
GIVEN BY SureWire Internet OR ITS REPRESENTATIVES SHALL CREATE A WARRANTY. USE OF SureWire Internet
TECHNICAL SUPPORT IS AT YOUR OWN RISK AND IS NOT WARRANTED.
SureWire Internet DOES NOT WARRANT OR GUARANTEE THAT DSL SERVICE CAN BE PROVISIONED TO YOUR LOCATION,
OR THAT PROVISIONING WILL OCCUR ACCORDING TO A SPECIFIED SCHEDULE, EVEN IF SureWire Internet HAS
ACCEPTED YOUR ORDER FOR DSL SERVICE. THE PROVISIONING OF DSL SERVICE IS SUBJECT TO CIRCUIT
AVAILABILITY AND OTHER FACTORS, INCLUDING WITHOUT LIMITATION, LOOP LENGTH, THE CONDITION OF YOUR
TELEPHONE LINE AND WIRING INSIDE YOUR LOCATION, AND YOUR COMPUTER/DEVICE CONFIGURATION AND
CAPABILITIES, AMONG OTHER FACTORS. IN THE EVENT YOUR LINE IS NOT PROVISIONED FOR ANY REASON, NEITHER
YOU NOR SureWire Internet SHALL HAVE ANY DUTIES OR OBLIGATIONS UNDER THIS AGREEMENT (OTHER THAN YOUR
OBLIGATION TO RETURN ANY SureWire Internet -PROVIDED EQUIPMENT, PURSUANT TO THE TERMS OF THIS
AGREEMENT).
SureWire Internet DOES NOT WARRANT THAT THE SERVICE, SOFTWARE OR EQUIPMENT PROVIDED BY SureWire
Internet WILL PERFORM AT A PARTICULAR SPEED, BANDWIDTH OR DATA THROUGHPUT RATE, OR WILL BE
UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES, WORMS, OR THE LIKE. SureWire Internet SHALL NOT
BE LIABLE FOR LOSS OF YOUR DATA, OR IF CHANGES IN OPERATION, PROCEDURES, OR SERVICES REQUIRE
MODIFICATION OR ALTERATION OF YOUR EQUIPMENT, RENDER THE SAME OBSOLETE OR OTHERWISE AFFECT ITS
PERFORMANCE. SureWire Internet MAKES NO WARRANTY REGARDING ANY TRANSACTIONS EXECUTED USING THE
SERVICE, THE SOFTWARE, THE EQUIPMENT OR THE INTERNET. SureWire Internet MAKES NO WARRANTY REGARDING
THE CONTENT AND INFORMATION ACCESSED BY USING THE SERVICE, THE SOFTWARE, THE EQUIPMENT OR ANY LINKS
DISPLAYED. YOU EXPRESSLY ASSUME ALL RISK AND RESPONSIBILITY FOR USE OF THE SERVICE, THE SOFTWARE, THE
EQUIPMENT AND THE INTERNET GENERALLY. YOU AGREE NOT TO USE THE SERVICE, THE SOFTWARE OR THE EQUIPMENT
IN ANY HIGH RISK ACTIVITIES WHERE DAMAGE OR INJURY TO PERSON, PROPERTY, ENVIRONMENT, OR BUSINESS MAY
RESULT IF AN ERROR OCCURS.
IN NO EVENT SHALL SureWire Internet (OR ITS OFFICERS, EMPLOYEES, PARENT, SUBSIDIARIES, OR AFFILIATES),
ITS THIRD PARTY LICENSORS, PROVIDERS OR SUPPLIERS BE LIABLE FOR: (A) ANY DIRECT, INDIRECT, SPECIAL,
CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING WITHOUT LIMITATION, LOST PROFITS OR LOSS OF REVENUE OR
DAMAGE TO DATA ARISING OUT OF THE USE, PARTIAL USE OR INABILITY TO USE THE SERVICE, THE SOFTWARE OR
THE EQUIPMENT, REGARDLESS OF THE TYPE OF CLAIM OR THE NATURE OF THE CAUSE OF ACTION, INCLUDING WITHOUT
LIMITATION, THOSE ARISING UNDER CONTRACT, TORT, NEGLIGENCE OR STRICT LIABILITY, EVEN IF SureWire
Internet HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH CLAIM OR DAMAGES, OR (B) ANY CLAIMS AGAINST YOU
BY ANY OTHER PARTY.
ALL LIMITATIONS AND DISCLAIMERS STATED IN THIS SECTION 30 ALSO APPLY TO SureWire Internet’S
THIRD PARTY LICENSORS, PROVIDERS AND SUPPLIERS AS THIRD PARTY BENEFICIARIES OF THIS AGREEMENT.
ANY RIGHTS OR LIMITS STATED HEREIN ARE THE MAXIMUM FOR WHICH SureWire Internet (AND ITS OFFICERS,
EMPLOYEES, PARENT, SUBSIDIARIES, AND AFFILIATES), SureWire Internet’S THIRD PARTY LICENSORS,
PROVIDERS AND SUPPLIERS ARE COLLECTIVELY RESPONSIBLE.
THE REMEDIES EXPRESSLY SET FORTH IN THIS AGREEMENT ARE YOUR SOLE AND EXCLUSIVE REMEDIES. YOU MAY HAVE
ADDITIONAL RIGHTS UNDER CERTAIN LAWS (SUCH AS CONSUMER LAWS), WHICH DO NOT ALLOW THE EXCLUSION OF
IMPLIED WARRANTIES, OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY, OUR
EXCLUSIONS OR LIMITATIONS MAY NOT APPLY TO YOU.
SureWire Internet RESERVES THE RIGHT TO PURSUE ANY AND ALL LEGAL AND EQUITABLE CLAIMS AGAINST YOU
PERTAINING TO YOUR USE OR MISUSE OF THE SERVICE, THE SOFTWARE OR THE EQUIPMENT, OR FOR YOUR BREACH OF
THE AGREEMENT (INCLUDING ANY POLICIES RELATING TO THE SERVICE.)
WITHOUT (A) INCREASING ANY OF THE LIABILITIES OR OTHER OBLIGATIONS SureWire Internet (OR ITS OFFICERS,
EMPLOYEES, PARENT, SUBSIDIARIES OR AFFILIATES), ITS THIRD PARTY LICENSORS, PROVIDERS OR SUPPLIERS ARE
OTHERWISE SUBJECT TO PURSUANT TO THIS AGREEEMNT OR SUBJECTING SureWire Internet (OR ITS OFFICERS,
EMPLOYEES, PARENT, SUBSIDIARIES OR AFFILIATES), ITS THIRD PARTY LICENSORS, PROVIDERS OR SUPPLIERS TO
ANY ADDITIONAL LIABILITIES OR OTHER OBLIGATIONS OR (B) INCREASING ANY OF THE RIGHTS YOU ARE OTHERWISE
ENTITLED TO PURSUANT TO THIS AGREEMENT OR PROVIDING YOU WITH ANY ADDITIOINAL RIGHTS, THE MAXIMUM
AGGREGATE LIABILITY OF SureWire Internet (AND ITS OFFICERS, EMPLOYEES, PARENT, SUBSIDIARIES AND
AFFILIATES), ITS THIRD PARTY LICENSORS, PROVIDERS AND SUPPLIERS FOR DAMAGES HEREUNDER SHALL NOT EXCEED
THE UNUSED PORTION OF YOUR PREPAID FEES, IF ANY.
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| Links |
SureWire Internet or third parties may provide links to websites other than
http://www.surewire.net or other resources. Because SureWire
Internet has no control over such websites and resources, you acknowledge and agree that SureWire
Internet is not responsible for the availability of such external sites or resources and does not
endorse and is not responsible or liable for any content, advertising, products, or other materials on
or available from such websites or resources. You further acknowledge and agree that SureWire Internet
will not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to
be caused by or in connection with use of or reliance on any such content, goods or services available
on or through any such website or resource.
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| Indemnification |
You agree to defend, indemnify and hold harmless SureWire Internet from and against all
liabilities, costs and expenses, including reasonable attorney’s fees, related to or arising
from: (a) any violation of applicable laws, regulations or this Agreement by you (or any parties who
use your account, with or without your permission, to access the Service); (b) the use of the Service,
the Software, the Equipment or the Internet or the placement or transmission of any message,
information, software or other materials on the Internet by you (or any parties who use your account,
with or without your permission, to access the Service); (c) negligent acts, errors, or omissions by
you (or any parties who use your account, with or without your permission, to access the Service); (d)
injuries to or death of any person and for damages to or loss of any property, which may in any way
arise out of or result from or in connection with this Agreement, except to the extent that such
liabilities arise from the active negligence or willful misconduct of the other party; or (e) claims
for infringement of any intellectual property rights arising from the use of the Service, the
Software, the Equipment or the Internet.
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| Revisions |
SureWire Internet may revise the terms and conditions of this Agreement from time to time
(including any of the policies which may be applicable to usage of the Service) by posting such
revisions at this location. Subscribers agree to visit this page and the links thereon periodically to
be aware of and review any such revisions. Increases to the monthly price of the Service for Monthly
Subscribers shall be effective beginning with the calendar month following the calendar month in which
such increases are posted. Revisions to any other terms and conditions shall be effective upon
posting. By continuing to use the Service after revisions are in effect, a Subscriber accepts and
agrees to the revisions and to abide by them. Any Subscriber who does not agree to the revision(s)
must terminate their Service immediately.
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| Assignment |
You agree not to assign or otherwise transfer, this Agreement in whole or in part,
including the Software or your rights or obligations under it. Any attempt to do so shall be void.
SureWire Internet may assign all or any part of this Agreement without notice and you agree to make
all subsequent payments as directed.
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| Choice of Law |
You and SureWire Internet agree that the substantive laws of the State of Oregon, without
reference to its principles of conflicts of laws, will be applied to govern, construe and enforce all
of the rights and duties of the parties arising from or relating in any way to the subject matter of
this Agreement. Except as otherwise required by law, including Oregon laws relating to consumer
transactions, any cause of action or claim you may have with respect to the Service must be commenced
within one (1) year after the claim or cause of action arises or such claim or cause of action is
barred.
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| Compliance |
SureWire Internet’s failure at any time to insist upon strict compliance with any of
the provisions of this Agreement in any instance shall not be construed to be a waiver of such terms
in the future. If any provision of this Agreement is determined to be invalid, illegal or
unenforceable, the validity, legality, and enforceability of the remaining provisions shall not in any
way be affected or impaired thereby, and the unenforceable portion shall be construed as nearly as
possible to reflect the original intentions of the parties.
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| Things Beyond Our Control |
SureWire Internet will not be liable for delays, damages or failures in performance due to
causes beyond its reasonable control, including, but not limited to, acts of a governmental body, acts
of God, acts of third parties, fires, floods, strikes or other labor-related disputes, of other things
we do not control, or an inability to obtain necessary equipment or services.
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| Entire Agreement |
This Agreement, including all policies posted on SureWire Internet’s website, which
are fully incorporated into this Agreement by reference, constitutes the entire agreement between you
and SureWire Internet with respect to the subject matter hereto and supersedes any and all prior or
contemporaneous agreements whether written or oral. Any changes by you to this Agreement, or any
additional or different terms in your purchase orders, acknowledgements or other documents, written or
electronic, are void.
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| Notice |
Notices by SureWire Internet to you shall be deemed given: (a) when sent to your email
address on file for your account, (b) when deposited in the United States mail addressed to you at the
address you have specified in your account options or (c) when hand delivered to your home, as
applicable.
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| Survival |
All obligations of the parties under this Agreement, which, by their nature, would
continue beyond the termination, cancellation or expiration of this Agreement, including without
limitation, those provisions relating to Warranties and Limitation of Liability and Indemnification,
shall survive such termination, cancellation or expiration.
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