Monthly billing statements are sent through SureWire Internet, Incorporated. Those who opt to make payment by bankcard, whether automatic payment, payment by phone or by online payment, charges will appear on your bankcard statement from SureWire Internet. If making payment by check, please make the check out to SureWire Internet, Incorporated.

Payments and credits processed, or charges incurred after the Due Date will be included in your next billing statement. Most monthly services are billed in advance. Statements may include charges for a partial month of service based on the date service was activated. To avoid penalty fees and/or possible disruption of service, payments must be received by the due date printed on your monthly statement. Customer will be responsible for all charges encurred whether or not service was used during the billing term.

SureWire Internet, Incorporated sends all billing statements via email at no additional charge. Due to increased costs with paper statements, this option is no longer valid.  All paper billing statements will cease on June 1, 2009.

Our Online Billing Service provides access to your account information online via our encrypted and secured website. Access can only be granted through a link provided in your monthly email statement sent to your email address. The customer is solely responsible for creating a separate login id and password. Due to the nature of data provided via this service, we cannot look up your account login information and are unable to change these details. The encrypted link provided with your monthly email statement will change each month to ensure no breach in account details. This link will limit access to a single account. It is impossible for another to accidentally or intentially gain access to your account details. Please be aware, if you choose to forward your email statement, then you are giving the recipient permission to access your online billing information.

If you use our bankcard bill paying service, you are responsible for maintaining the availability of funds for that bankcard. We accept debit and credit cards though Visa, MasterCard and Discover. You are responsible for all bill payments that you authorize. When pertinent information, such as the Expiration Date or the Account Holder's name and/or address change on the bankcard, you must notify us at once by calling our billing office. It is not secure to send such information via email. Failure to provide updated information may lead to your bank declining charges and possibly lead to an invalid credit card transaction fee added to your account charges.

We have contracted with a third party banking institution in order to process all bankcard transactions. By using this service, you agree to allow us to share confidential information in order to conduct business. Our third party contacts are contractually required to use all information to complete the transaction only.

If you would rather not worry about making your monthly payment, we do offer an Automated Bankcard payment plan. By signing up and using this service, you authorize SureWire Internet, Incorporated to add periodic charges to your bankcard. Prior authorization for automatic bankcard payments is required. You can cancel this service at any time by sending an email to billing@surewire.net or by calling our office at (866) 682-0718.

The balance due must be paid in full each month to avoid possible additional fees. If your payment is not received on or before the due date, you may be charged interest on the unpaid balance and an administrative late fee, when and to the extent permitted by law. A late fee may be charged to accounts more than 60-days deliquent. Further, deliquent accounts may be switched to postal billing and charged a postal delivery fee. Disconnect fees may also apply in certain situations.

Delinquent accounts may be placed with a third party debt collector, currently Southern Oregon Credit Services, and assessed a delinquency fee as permitted by law. Accounts sent for collections processing will encur a hit on the individual's credit report.

To update or change your account information, billing address, phone number, etc., please call our office at (866) 682-0718, email support@surewire.net, or write to us at PO Box 546, Medford, Oregon 97501. Failure to maintain current information could inadvertently lead to a loss of service.

Accounts in good standing can reactivate service by phoning, emailing or writing us. Services would be reactivated within 24-hours of notice.

Reactivating accounts with past credit problems will be required to pre-pay up to six (6) months of service, in order to re-establish a good history. This deposit is fully refundable if the customer makes timely payments for a minimum of six (6) months. In the event payments are not made by the due date the deposit will be forfeited to cover all encurred deliquency fees. Accounts that forfeit deposits will not be reactived again. No exception.

If you believe your statement to be incorrect or if you need additional information about an item on your statement, you may email or contact our billing office. We will research and contact you with our findings.

You must contact us in writing within 30 days of receiving the statement on which the error or problem appeared. Undisputed portions of the statement must be paid by the due date indicated on the statement to avoid an administrative late fee and possible inactivation of services.